Hard-Sided Kennel

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Shipping

Once you place your order, we will begin to pack and dispatch your order within 1 business day. We pack each order for protection during transit. If your order arrives damaged, please contact us and we will replace it free of charge.)

Standard Shipping (Free Shipping Over 35 USD):

7-14 Business Days (Other countries)

Tracking: Once your order is dispatched, we will provide you with a tracking number. You can use this number to stay updated with your delivery and make any changes with your local postal service.